Warehousing & Fulfillment FAQs
Frequently asked questions
No, we offer free receiving for our customers if they follow our standard receiving guidelines created by our team. We are always here to make things easier, so we will help you prepare your shipment to comply with our receiving guidelines.
We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.
A batch is a unique set of orders that have exactly the same combination of items in them.
In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.
Yes! ShipBots has gift message options that allow you to easily include messages and bestow “gift status” to any order.
Here are the 3 options to choose from:
1) Include gift message on the Packing Slip. (Free)
2) Include gift message on a blank 4×6 card provided by ShipBots ($1)
3) Include gift message on a custom 4×6 card, provided by you. ($0.80 + insert pick fee)
*Gift messaging needs to be supported by your shopping cart.
When you store your inventory with us, you have two options to insure your product:
1) You add our location to your insurance policy
2) You choose to waive inventory insurance
Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.
A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.