Warehousing & Fulfillment FAQs


Frequently asked questions

Can I provide my own custom packaging?

Absolutely! We know how important building your brand is and custom packaging is an amazing opportunity that can greatly enhance your customer’s perception of your product and brand. Custom boxes will be billed as an additional item for each order.

What are batches?

When fulfilling subscription boxes or crowdfunding orders, we set up an assembly line to kit “batches” of orders.
A batch is a unique set of orders that have exactly the same combination of items in them.
In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.

Do you offer gift messages and how much does it cost?

Yes! ShipBots has gift message options that allow you to easily include messages and bestow "gift status" to any order.

Here are the 3 options to choose from:

1) Include gift message on the Packing Slip. (Free)

2) Include gift message on a blank 4x6 card provided by ShipBots ($1)

3) Include gift message on a custom 4x6 card, provided by you. ($0.80 + insert pick fee)

*Gift messaging needs to be supported by your shopping cart.

Do you charge for receiving inventory?

No, we offer free receiving for our customers if they follow our standard receiving guidelines created by our team. We are always here to make things easier, so we will help you prepare your shipment to comply with our receiving guidelines.

Can you handle fragile products? Does it cost extra?

We will examine your products and suggest custom packaging based on on your specific needs. If you have pre-exsiting requirements, just let us know and we'll accomodate those as well. We do charge an additional $.50/item for bubble pouches or other fragile packaging.

What is the Monthly Maintenance Fee?

We have a monthly maintenance fee of $199.00 that covers premium personal account management and one software connection. This is separate from any storage fees.

Do you offer storage insurance?

When you store your inventory with us, you have two options to insure your product:

1) You add our location to your insurance policy

2) You choose to waive inventory insurance

Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.

What qualifies as a "special project?"

A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.

Is there really "no contract"?

Yes! We do not have a legally binding contract, but we do have an MSA in place to protect both parties.

What do you mean by "premium personal account management"?

Our in-house customer service team provides immediate 1-on-1 dedicated client support. You can be rest assured you won't have to deal with call centers or rotating customer service emails.

Still have questions? 

We want to hear from you.