There’s no eCommerce without our planet.
This understanding drives our focus on sustainability.
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We use a range of sustainable solutions to pack your online orders, including 100% recyclable cardboard boxes, paper void fill and gummed paper tape.
Our organically-certified fulfilment centres are powered by green energy suppliers, with a goal towards producing our own solar energy on site
Donating to Nourish Community Foodbank helps support families in need and reduces waste by keeping unwanted goods out of landfill.
We are committed to tackling climate change and offsetting our carbon emissions through tree-planting. Our goal is to plant 100,000 trees by 2030.
Climate controlled fulfillment for medical devices protects margin and delivery speed. See what the wrong warehouse costs and what to require of a 3PL.
Learn what USDA organic certification requires from a 3PL warehouse, and how ShipBots keeps food and beverage brands compliant. Get a quote today
Streetwear fulfillment means surviving drop-day demand spikes and complex size runs. See how DTC fashion brands scale fulfillment without losing hype.
Switching fulfillment companies doesn't have to be painful. See when to move, how to plan it, and get 99.999% accuracy with zero contracts.
An ecommerce warehouse stores, picks, packs, and ships your online orders. See how it works, what it costs, and how to choose the right 3PL partner.
Yes. We’re happy to accommodate custom branded packaging to enhance your DTC fulfillment experience. While we provide standard supplies, using your own custom boxes will be billed as an additional item for each order.
Absolutely. Every unit is traceable by lot, and often by serial number, from receiving through delivery, which makes a fast, targeted recall possible instead of a blanket one. If you or the FDA need to know where a lot shipped, the record is retrievable in minutes.
Yes. There are no volume minimums and no long-term contract, so you scale up for a launch and back down afterward without renegotiating anything. Tell your account manager what is coming and we will staff for it.
We perform audits to suggest the best protective packaging for fragile items. Because every product has unique requirements, any additional charges for specialized packaging are determined on a case-by-case basis during the audit process.
Absolutely. We utilize dedicated equipment for precision handling of oversized goods. Our volume allows us to offer steep discounts on parcel vs. LTL shipping, specifically reducing "Additional Handling Surcharges" for bulky items.
No. ShipBots works month to month on a Master Service Agreement with no mandatory multi-year lock-in and no volume minimum. We keep the account by shipping your product accurately and on time, not by holding you to a contract.
Yes. Garments are stored and prepped flat, folded, polybagged, or on hangers depending on the item and how you want it to reach the customer. You specify the standard and we hold to it.
Yes. We offer three options:
When you store your inventory with us, you have two options to insure your product:
Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.
Yes. ShipBots operates specialized temperature-controlled fulfillment warehouses designed for sensitive items, such as supplements for nutraceutical fulfillment.
100%. We would never entrust our client's fulfillment to another company. We are obsessive about the quality of our work.
Yes. We handle international shipping and customs, including DDP shipping (Delivered Duty Paid) options. We leverage our proximity to the Ports of Los Angeles and Long Beach to provide the fastest last mile delivery from import.
Every returned item is inspected and graded against rules you set, then routed back to sellable stock, into a rework queue, or to disposal. Restocked units become available in your portal immediately, so returned inventory gets back into circulation instead of sitting idle.
As little as 48 hours from dock to stock. We are minutes from the ports of Los Angeles and Long Beach, which shortens the timeline further for import-heavy and overseas-manufactured lines.
Yes. ShipBots operates as an FDA-registered outsourcing facility, is GMP Certified, and is audited by NSF International. Those standards govern the day-to-day storage and handling of your product, so you can prove compliance to partners and regulators.
Yes. ShipBots is certified to NSF/ANSI 455-2, the Good Manufacturing Practices standard for dietary supplements, as an audited distribution facility in Gardena, California. The certification incorporates FDA 21 CFR Part 111 requirements and covers warehousing, kitting, and quality operations for supplement formats including capsules, gummies, soft gels, powders, and ingestible liquids.
No. We work with brands shipping 50 orders a month and brands shipping 50,000, and lower-volume accounts get the same dedicated account manager as everyone else. That is the whole idea behind why ShipBots exists.
Yes! There are no long-term commitments in place to use our services. While we use a Master Service Agreement (MSA) to define service levels and protect both parties, we believe in earning your business every month through performance, not legal lock-ins.
When it comes to subscription box fulfillment or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that have exactly the same combination of items in them.In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.
Our in-house customer service team provides immediate 1-on-1 dedicated client support. You can be rest assured you won’t have to deal with call centers or rotating customer service emails.
Apparel fulfillment is the storage, picking, packing, and shipping of clothing and fashion products by a third-party logistics provider. It differs from standard ecommerce fulfillment because apparel carries high SKU variant counts across sizes and colors, high return rates, and handling requirements like folding, polybagging, and hanging storage.
Medical device fulfillment is the compliant storage, handling, and shipping of medical devices under controls like lot and serial tracking, expiration management, temperature control, and audit-ready documentation. It differs from standard ecommerce fulfillment because every step has to preserve traceability and meet regulatory expectations. ShipBots runs it from FDA-registered, GMP-certified facilities at a 99.999% accuracy rate.
We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.
A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.
Third-Party Logistics (3PL) providers typically offer warehousing, inventory management, and order fulfillment services, including picking, packing, and shipping. They also handle transportation management, freight forwarding, and returns processing to streamline supply chain operations. Some 3PLs provide value-added services like kitting, labeling, and customized packaging to enhance product distribution.
We offer seamless, real-time sync with major platforms to streamline your warehouse management. Our primary integrations include:
