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Yes. We’re happy to accommodate custom branded packaging to enhance your DTC fulfillment experience. While we provide standard supplies, using your own custom boxes will be billed as an additional item for each order.

Absolutely. We utilize dedicated equipment for precision handling of oversized goods. Our volume allows us to offer steep discounts on parcel vs. LTL shipping, specifically reducing "Additional Handling Surcharges" for bulky items.

We perform audits to suggest the best protective packaging for fragile items. Because every product has unique requirements, any additional charges for specialized packaging are determined on a case-by-case basis during the audit process.

Yes. We offer three options:

• Free messages on standard packing slips.
• Messages on blank 4x6 cards ($1.00).‍
• Messages on your custom-provided 4x6 inserts ($0.80 + pick fee).

When you store your inventory with us, you have two options to insure your product:

1. You add our location to your insurance policy
2. You choose to waive inventory insurance

Each option has its own advantages and disadvantages. Depending on the setup of your business and the value of your product, you can decide which option is best for your business.

Yes. ShipBots operates specialized temperature-controlled fulfillment warehouses designed for sensitive items, such as supplements for nutraceutical fulfillment.

100%. We would never entrust our client's fulfillment to another company. We are obsessive about the quality of our work.

Yes. We handle international shipping and customs, including DDP shipping (Delivered Duty Paid) options. We leverage our proximity to the Ports of Los Angeles and Long Beach to provide the fastest last mile delivery from import.

Yes! There are no long-term commitments in place to use our services. While we use a Master Service Agreement (MSA) to define service levels and protect both parties, we believe in earning your business every month through performance, not legal lock-ins.

When it comes to subscription box fulfillment or crowdfunding orders, we set up an assembly line to kit “batches” of orders. A batch is a unique set of orders that have exactly the same combination of items in them.In order for the assembly line to be effective, there needs to be at least 50 orders in each batch. If not, there is a $15 batching fee to compensate for the lack of orders in each batch.

Our in-house customer service team provides immediate 1-on-1 dedicated client support. You can be rest assured you won’t have to deal with call centers or rotating customer service emails.

We have a monthly maintenance fee that covers premium personal account management and one software connection. This is separate from any storage fees.

A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to your customer service rep, so they can define the scope and provide a custom quote for the project prior to execution.

Third-Party Logistics (3PL) providers typically offer warehousing, inventory management, and order fulfillment services, including picking, packing, and shipping. They also handle transportation management, freight forwarding, and returns processing to streamline supply chain operations. Some 3PLs provide value-added services like kitting, labeling, and customized packaging to enhance product distribution.

We offer seamless, real-time sync with major platforms to streamline your warehouse management. Our primary integrations include:

• Shopify, BigCommerce, and WooCommerce.
• Amazon FBA Prep, Walmart, and eBay.‍
• Loop for automated returns.